I'm a working credit controller. I set up polite, automatic reminders that go out in your name, a Monday email that tells you who owes you what, and calm statements for your customers. Then I check every working day that it all ran. You get back to the work you started the business for.
Morning! Here's where things stand. Three reminders went out last week and two customers have paid since. One needs a quick call.
Six jobs that eat your evenings. Each one plugs quietly into Xero, Sage Accounting or QuickBooks Online, whichever you already use. Every email is a template you've approved, with your customer's details filled in.
Reminders sent in your name and your words: a gentle heads up three days before the due date, then four well spaced nudges after it. It stops the moment the money lands, and anyone you'd rather I didn't contact, I don't.
Perfect if you invoice on 14 or 30 day terms and hate being the one who has to ask.
One short email every Monday: who owes you what, how late they are, what was sent last week, and the one or two people worth a phone call. The whole picture in two minutes, instead of a panicked look at month end.
Perfect if "I'll go through it at the weekend" sounds a bit too familiar.
A tidy monthly statement to every customer with something open: the invoices, the total, a way to pay and a remittance slip. No chasing language at all. It's the polite way to jog a memory, and the thing most small businesses never get round to.
Perfect if your customers say "I never got that invoice" more than once a month.
Your invoices created from a spreadsheet or a simple job form on your phone, and dropped into your accounts as drafts. You glance, you click approve, you're done. No more Sunday night invoicing.
Perfect for trades, cleaners, agencies and anyone billing lots of small jobs.
When a business customer is seriously late, the law lets you add interest and a fixed sum for your trouble. Say the word and I'll do the sums and send the formal letter in your name, with the figures written back to your records. You decide when; I never send one on my own.
Perfect for the one customer who treats your terms as a suggestion.
When the reminders have run their course, I ring the customer as your accounts team: confirm they have the invoice, find out if there's a problem, agree a date. No threats, no negotiating on your behalf, and you get a written note of every call the same day.
Perfect if the call is the bit you keep putting off.
Xero, Sage and QuickBooks all have built in reminders. Most people switch them off within a month, and here's why.
| Built in reminders | Ryan Ledger Solutions | |
|---|---|---|
| How many emails | Three to five per invoice, then silence | A heads up, four nudges, a formal letter if you want one, then a phone call |
| Who it sounds like | Software. The same wording for every customer | You. Templates in your voice that you approved |
| Who's watching | Nobody | A credit controller, every working day |
| Leaving people out | Fiddly, per invoice | A do not contact list you control with one message |
| Statements | Manual, or an extra app | Monthly, automatic, to everyone with a balance |
| Where you stand | Log in and work it out | One email every Monday morning |
No new software, no new logins for your team, no long contract. I set it up, I keep an eye on it, and you get on with your day.
Twenty minutes, on the phone or over a coffee. Tell me what's driving you mad. If it helps, send me your aged receivables report and I'll come back with a one page summary of where the cash is stuck and three things you can fix yourself straight away, whether or not we go any further.
You invite me into your accounts as a user, the same way you would an accountant, and I never ask for a password. We agree the tone, the timing, and who must never be chased. I build it against your real data and send every email to myself first, so you see exactly what your customers will see before a single one goes out.
Every working day I check it did what it should. You get your Monday email, your customers get their statements, and every email sent is logged so you can see it any time. Someone disputes an invoice? Tell me and they're paused straight away.
A one off set up fee to build it and get it running on your real data, then a small monthly amount to keep it running, watched and up to date. No percentage of what you collect, no long contract. Which one you need depends on how big the business is and how many invoices go through it.
Sole traders and very small businesses. One person doing the books, up to about 50 invoices a month.
£200 set up
then £25 a month
Small businesses with a few people involved. Up to 3 users, up to about 200 invoices a month.
£250 set up
then £50 a month
Established small businesses. Up to 10 users, up to about 500 invoices a month.
£500 set up
then £100 a month
The honest answers, because you'll ask anyway.
Never. You invite me as a user, the same way you'd invite an accountant. You can see me in your user list and remove me any time. You click Allow once on a screen that shows exactly what the connection is permitted to do.
One friendly heads up before the due date, then at most four polite reminders spread over a month, all signed by you, all in your words, and it stops the moment payment lands. Nobody gets an email every day, and nobody gets one you haven't read first.
It checks the live balance in your accounts every morning before it sends anything. If they paid at 4pm yesterday, nothing goes out at 8am today. If you're behind on reconciling your bank, tell me and I'll pause it.
Replies go to you, not to me. Every email comes from your business address and is signed by you. I never speak to your customers except on a call you've asked me to make.
No. It's a set of fixed rules and fixed emails you've approved, running on a timer. Nothing is generated, nothing learns from your data, and no AI company ever sees it.
There's a written agreement with the UK GDPR processor terms in it, I'm registered with the ICO, I carry professional indemnity insurance, I'm the only person who touches your data, and nothing leaves your accounting software except the email itself. There's a log of every email sent that you can see any time.
Someone watching. I check every working day that it ran, fix it when Xero or Sage change something (they do), make wording changes whenever you want, and send the Monday email. You're not paying for software.
A month's notice, no fee, and you remove me from your user list. You keep everything. There's nothing to hand back and nothing that stops working.
Hi, I'm Torin. I work in credit control, which means my day job is chasing invoices, matching up payments and explaining why the cash never quite lines up with the sales figures. I know which bits of that job need a human, and which bits are just the same thing over and over again.
I got tired of doing the over and over bits by hand, so I taught myself to automate them. Ryan Ledger Solutions is me offering that to small businesses: the ones who can't justify a credit controller, but are losing money and sleep without one.
A few promises. I don't sell software. I don't use AI on your data; every email is a template you've approved with your customer's details filled in. Your accounts stay yours, I only ever have the access you give me, and I never, ever touch your money.
Tell me a bit about the business and what's getting on your nerves, and I'll come back within two working days. No obligation, no hard sell, and the three quick fixes are yours to keep either way.
Rather just email? torin@ryanls.co.uk